One of the biggest frustrations with services like Hello Fresh is falling foul of the ‘rules’ regarding skipping or cancelling your delivery. In this article, I’m going to share with you everything you need to know about managing your Hello Fresh deliveries, including:
- Key deadlines you need to be aware of.
- How to Skip a Hello Fresh delivery.
- How to Cancel your Hello Fresh subscription.
If you’ve discovered that Hello Fresh isn’t right for you, perhaps it’s not quite time to give up on meal kits just yet. I’ve reviewed the major providers here in Australia and know they’re good at different things, so you might enjoy the following meal kits:
Dinnerly: Low cost offering retaining quality ingredients (Read the full Dinnerly review).
Marley Spoon: Huge variety and great options for food intolerances (Read the full Marley Spoon review).
Pepper Leaf: Fresh, local produce delivered by an Aussie family-run company (Read the full Pepper Leaf review).
Hello Fresh Key Deadlines
Whether you are cancelling or skipping your delivery, the deadline remains the same. This is the key decision point for all your Hello Fresh meals:
Changes must be made before 11.59 PM Tuesday (Sydney time) for all states, the week before your next delivery.HelloFresh
The applies for all orders, regardless of which state you live in. Hello Fresh only deliver between Saturday – Wednesday so in some cases you’ll need to confirm your skip or cancellation up to 8 days in advance. Here’s a helpful table to illustrate this policy:
|Saturday 27th||Tuesday 23rd|
|Monday 29th||Tuesday 23rd|
|Wednesday 31st||Tuesday 23rd|
|Saturday 3rd||Tuesday 30th|
|Monday 5th||Tuesday 30th|
FoodBoxMate Tip: Create a recurring calendar notification every Tuesday evening so you can decide whether you want to receive that box, or make some changes. Your delivery day is always on the same day each week depending on where you live.
Skipping a Hello Fresh delivery
Skipping a delivery can be very useful for weeks that you might be away or if you know you’re going to be eating out a few times that week. It’s a really simple process with Hello Fresh that takes just a couple of seconds to do.
Please keep in mind that skipping a delivery only impact that single delivery. Your subscription will continue the week after, with boxes continuing on their weekly schedule.
To Skip a delivery, simply head to your My Deliveries page and select ‘Edit Delivery‘ on the right side of your screen.
This opens up a drop down menu from the top of the screen that gives you a couple of options. We’re interested in the ‘Skip This Week‘ button which is very prominent.
That’s it. You’ve now skipped your Hello Fresh delivery.
It’s also possible to skip you Hello Fresh delivery on the go, by using their mobile/tablet application. This is just as simple as skipping on your web browser. Check out the below screenshot.
How do I cancel a Hello Fresh subscription?
There can be plenty of reasons why you want to cancel a meal kit subscription, the primary one being so that you can try another service! I’ve also cancelled subscriptions before because I’d built up a list of recipes that I loved and wanted to cook again with my own twist, using skills learnt through meal kits.
I rarely receive any offers from Hello Fresh inviting me to restart my subscription, although I have received a 25% discount on my next 2 boxes before. It’s less common for Hello Fresh than their competitors but still happens occasionally.
If you have an active subscription and want to cancel all future deliveries, Hello Fresh make this really easy to do. I’m always impressed by how easy they have made this process because their business model revolves around you maintaining your regular subscription. You’ll need to start by logging into your Hello Fresh account and heading to your ‘Account Settings’ page.
This automatically loads you onto the ‘Plan Setting‘ tab and you’ll need to scroll down slightly to see a ‘Status‘ section.
You’ll then be offered a couple of different options to cancelling. If you’re sure you wish to go ahead and cancel, then you’ll want to press the ‘Cancel Anyway‘ button.
Finally, you’re asked to select a reason for why you’re cancelling. This feedback allows Hello Fresh to improve their product, so it’s worth selecting the most accurate option. When you cancel, you will receive an email confirming your cancellation. If you do not receive this email, I recommend double checking your subscription has been cancelled sucesfully.
It’s also possible to go through this process simply and easily on a mobile/tablet device. Simply navigate to your ‘Settings‘ tab, find the Plan Settings and select ‘Edit‘ before selecting the ‘Cancel Plan‘ button. See the screenshots below for more information:
That’s really all there is to skipping or cancelling your Hello Fresh deliveries, it’s super simple and easy to do. The key tip is to make sure you plan ahead to meet the cut-off deadline on Tuesday.
If you find yourself with a Hello Fresh delivery that you don’t want, look for local food banks, family or neighbours who might be able to make use of the produce before it goes off. I’m sure they’d be very grateful!